Policies and paper trails -- our new best friends

This IT pilot fish helps users troubleshoot data problems in child-welfare investigations -- but all that sensitive information could put fish's welfare at risk, too.

10/19/18

Throwback Thursday: Well, he was busy, OK?

Hurricane's storm surge hits this Gulf Coast chemical plant and inundates it, and in the aftermath there's lots of cleaning up -- and counting up the damaged computers.

10/18/18

Back pay payback

This IT staffer is hoping his pay will go up after his annual performance review, but that depends on his manager actually doing the review -- and even that isn't enough.

10/17/18

Leadership, demonstrated

This company's CIO has a shiny MBA to go with his limited grasp of technology, and he puts both on display in the weekly incident review meetings he decides to launch.

10/16/18

The banana problem

This pilot fish slips and takes a hard fall, but fortunately he's not badly hurt -- the damage is mostly to his pride and his mobile phone, which now has a new shape.

10/15/18

Why we love metrics

This company has had its share of IT death marches, so it launches a big effort to improve estimating and project delivery. The key: detailed metrics for IT project time.

10/12/18

Throwback Thursday: Why we love sales people

Sales rep promises this customer a discount, but while it's on the sales order, there's no discount on the invoice generated by the ERP system. Who removed it?

10/11/18

Where THAT consultant came from

This IT consultant isn't exactly well thought of as a technical professional -- but that doesn't stand in the way of a long and varied career at a big consultancy.

10/10/18

That user's name wasn't Barney NEWTON, was it?

It's almost Y2K, and this small recruiting firm is converting its key systems to client/server and switching from Macs to PCs -- and there's just a bit of culture shock.

10/09/18

But thanks for keeping in touch!

Pilot fish runs an IT support group that's announcing new PC power management settings, which will roll out on Friday -- so you know what's going to happen on Thursday.

10/08/18

Time to lock the security team in a hotel room?

IT security at this company has laptops really locked down, which isn't a big deal for most users when they're traveling -- unless a hotel has its own security ideas.

10/05/18

Throwback Thursday: How (not) to save money in IT

The servers in this computer room are having problems with their disk drives, but fortunately there's a simple short-term fix -- and, unfortunately, a longer-term agenda.

10/04/18

Self promotion

It's the early 1970s, and a new intern turns out to be extremely interested in the strategic planning model this pilot fish is writing -- on punch cards in Fortran.

10/03/18

It's never too soon to start planning for Y10K

Pilot fish gets an email from his credit card bank that catches his eye right away -- and not just because it wants him to take action about "the info on your account."

10/02/18

Open door policy

This server room is getting keycard access to make sure only those on the approved list are allowed to enter -- but it's still not quite as secure as it appears.

10/01/18

Pretty sure that's a 'Critical hardware failure'

This sysadmin is the IT Guy for several branch offices, so everything related to IT lands on his desk -- but it seems not everyone has the same definition of "IT"

09/28/18

Throwback Thursday: Wait, it's not fixed yet!

Pilot fish works the late shift, so he's not due into the office until 10 a.m. But at 8:45 a.m., he gets a call from a colleague with bad news: The server is dead.

09/27/18

Problem solved!

Network services pilot fish visits a client that has recently upgraded its gear and moved everything to a server rack -- and is decidedly unhappy with the result.

09/26/18

Useful, redefined

Intern ends up in an engineering group that's writing software for embedded systems, and his presence is not appreciated -- until they see he has a set of useful skills.

09/25/18

Remember, you can't say @#$%! without !

IT manager sends every email out with a "high priority" tag, but this message seems to be even more urgent than usual, and a response is definitely required -- sort of.

09/24/18

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