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Outage shuts Netflix Web site for 12 hours

Company mum on cause of outage; site restored

March 25, 2008 (IDG News Service) The Web site of popular online movie rental company Netflix Inc. suffered an outage early yesterday, but the site was back up this morning.

The Web site went down at 7 a.m. Pacific time, said Steve Swasey, a company spokesman. Netflix declined to comment on reasons for the outage. The site was down for about 12 hours, and Netflix missed its deadline for mailing a shipment of movie rentals, which will instead be mailed today, CNET reported.

It was an unplanned outage and "very rare," Swasey said. An outage like this hasn't happened to Netflix in a long time, he noted.

The outage is especially frustrating because Netflix prides itself on providing good customer service to users, Swasey said. About 90% of its customers said they were satisfied with the company's service in a Nielsen survey conducted in December 2007.

Netflix offers DVDs and streaming movies to about 8 million customers. The company recently added a movie-streaming service for game consoles.


Reprinted with permission from

IDG.net
Story copyright 2008 International Data Group. All rights reserved.

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