Management and Careers

Outsourcing Topic Center

Learn about the latest news and hottest trends in outsourcing

Outsourcing Allows Utility to Refocus IT

Consumers Energy has hired an outsourcer to take over some of its IT operations. The utility hopes the move will allow its own data center workers to focus on projects that directly impact the bottom line.
Read more...

Nvidia tries to link cloud with graphics processors

Nvidia announced technologies that could make its upcoming Tesla graphics processors more accessible to cloud deployments in enterprises, while also reversing a trend of relegating highly parallel chips to specialized math and scientific calculations.

Utility hires outsourcer -- but keeps IT staff

Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.

Infosys' legal problems prompt analysts' concerns

The company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation -- despite its unknown outcome -- will not impact its business.

EBay creating second development center in India

EBay is hiring for a development center it is setting up in Bangalore, its second in the country.

Oracle, SAP fight over 'hypothetical license' damages

Oracle and SAP are at odds over whether the concept of "hypothetical" software license fees can be factored into damages in the upcoming retrial of Oracle's intellectual-property lawsuit against SAP, and the outcome could sharply affect the scope of any judgment in the case.

Microsoft opens New York research lab, hires mainly Yahoo researchers

Microsoft is opening a research lab in New York City that aims to benefit from interaction with the academic and tech communities in the metropolitan area, as well as attract new talent to Microsoft, the company said.

Lofgren says 'toxic environment' stalls visa reform

U.S. Rep. Zoe Lofgren isn't giving up on a bill to give green cards to advanced degree graduates in technical fields, but she has been unable to find any Republican backing for it.

Intel researchers plot a smarter, personalized cloud

Intel researchers hope the cloud will provide a new model to deliver accurate information about the quality of air and weather within meters of where a user is standing, which could ultimately help improve the quality of life.

Babelverse real-time human voice translation service opens public beta

Babelverse, a service designed to enable users to directly contact a human translator anytime, anywhere, opened a public beta of their service in Amsterdam on Thursday.

Big Data Analytics Gold for the Call Center

There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

5 Outsourcing Trends to Watch

The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.

One CIO's Answer for Improving Healthcare IT

How Yale New Haven Health's CIO tackled integrating three IT systems into one while keeping customer care front and center

10 questions for Flexera Software CFO Joe Freda

Name: Joe Freda

3G and 4G wireless speed showdown: Which networks are fastest?

PC World tested 3G and 4G wireless data transfer speeds at multiple locations in 13 major cities. Here's the lowdown on which carriers offer the best speeds and coverage.

Is Your Outsourcer Agile Enough?

Companies that want to create user-friendly, transparent, quickly evolving enterprise apps are often hindered in their ability to do so by their outsourcers. Here's how to figure out when outsourcing agile development is the right move.

10 questions for HCL Technologies CFO Anil Chanana

Name: Anil Chanana

Infor CEO Charles Phillips discusses software vendor's remaking

Infor CEO Charles Phillips mostly kept out of the limelight after landing the job in October 2010, following a high-profile stint as co-president of Oracle.

Grow Your Own Data Center With Colocation

Colocation is becoming a popular option for quickly adding capacity to an aging data center. But it's not as simple as throwing servers at a new site; be prepared to spend at least three months searching for a vendor and planning the steps of your migration.

12 IT Outsourcing Predictions for 2012

In 2011, the IT outsourcing industry was marked by smaller deals, leery customers, profit-squeezed IT service providers and a lot of cloud computing talk. Much of that could continue next year, but as our 12 predictions for 2012 indicate, you can expect some new IT outsourcing developments--maybe even a few firsts.